We offer a free plan with no expiry date precisely so you can try Mantis Browser before paying. For that reason, and because access to digital software is delivered immediately, payments are non-refundable, except in the cases below or where the law of your country requires otherwise.
1. When we do refund
- Duplicate charge: if you paid twice for the same order.
- Service not delivered: if the payment was confirmed but you did not receive the plan and we cannot activate it within a reasonable time.
- Serious fault on our side: if a software error prevents you from using it on a computer that meets the published requirements, and we cannot fix it within a reasonable time after you report it. You must request it within 7 days of purchase.
2. When we do not refund
- Change of mind, lack of use or buying the wrong plan (you can upgrade by paying only the difference).
- Bans, checkpoints or restrictions on third-party websites.
- Problems caused by your proxies, extensions or third-party services.
- Account suspension for violating the Terms of Service or the Acceptable Use Policy.
- Remaining days of a period when you downgrade or stop using the Service.
3. Crypto payments
- Underpayment: if less than 2% of the amount is missing, we normally accept it and activate the plan. If more is missing, you can pay the difference or ask for the amount received to be returned.
- Late payment: if it arrives after the order expires, we will review it and activate the plan if possible; otherwise we will offer you a credit or a refund.
- Returns: made in the same cryptocurrency to the address you provide, minus network and payment processor fees. We are not responsible for changes in the coin's price between payment and return.
- Funds sent on the wrong network or in the wrong coin may not be recoverable.
4. How to request one
Email [email protected] from your account email with the order number, date, payment method and reason. We will reply within 5 business days. If the refund is approved, the associated plan is cancelled.